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Privacy Policy

This privacy policy describes the fair information practices that govern the collection, maintenance, use, and disclosure of personal information on the Touchstone Energy® web site.

Collection Practices
Like most other web sites, Touchstone Energy Cooperative, Inc. ("Touchstone Energy" or "We") maintains web logs that automatically record basic, non-personal information about visitors. This information consists of: IP address, type of browser and operating system, date and time of access, pages visited, and referring/exit pages. Touchstone Energy normally only uses web log information in aggregate form to enable us to make the web site more useful. We like to know which features are popular and how visitors locate the site. Web logs may be used to identify visitors who seek to damage the web site, use the web site in unauthorized ways, or interfere with operations. Information about users who try to engage in any unapproved activities may be shared with law enforcement agencies. We do not collect any personal information about a routine visitor unless that visitor provides it to us.

E-mail and Web Forms
If you use the Touchstone Energy web site to send us e-mail to request information, or if you provide personal information through our web site in any other way, Touchstone Energy collects and may maintain the information that you provide. Your information may be shared among Touchstone Energy staff and others as necessary to respond to your request. Routine e-mail sent to us through this web site or otherwise is not necessarily secure against interception. If your communication contains personal information that you consider sensitive, you may not want to use e-mail.

On the Internet, a cookie is a piece of information that a web site transfers to a user's computer for record-keeping purposes. Most of time, these cookies are only active during the session and expire when the user closes his or her browser. When we need to maintain cookies for longer periods, we do not store users' personal information.

Uses and Disclosures
Touchstone Energy uses its web site to provide services and information to its cooperative members, their employees, and members of the public. Personal information collected through the Touchstone Energy web site may be used from time to time by others hired by us to assist in carrying out financial, management, or other activities. We could be required to disclose this information in response to valid legal process, such as a search warrant, subpoena, or court order. We do not sell, rent, or otherwise share information about users of this site.

Links to Other Sites
This web site contains links to other sites, some of which are not owned or controlled by Touchstone Energy. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy policy applies only to this web site.

Changes in this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it periodically. If we decide to change our privacy policy, we will post those changes here and possibly in other places that we deem appropriate so that you are aware of the changes.

Questions, Access, and Disputes
If you have any questions about this privacy policy, you may send an e-mail to If he is unable to resolve your problem, you may file an appeal with Touchstone Energy's counsel or her designee by sending e-mail to or sending regular mail to: Tracey Steiner, 4301 Wilson Blvd. Arlington, VA 22203.


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